Something went wrong during the payment. Please check if the money has been deducted from your account. If it hasn’t, you can place a new order, and this order will automatically be cancelled.

If the money has been deducted, check if you have received a confirmation-mail. If you have received it, then everything is fine and your order is being processed. If you have not received it within one working day, please contact our customer service.

You can reach out to us via euro-mat@euro-mat.com on weekdays from 08:30 to 17:00. Our aim is to answer your question within one working day. For complex questions, you can always contact us by phone at +31 (0) 85 9022 822